Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.geminiballoons.co.uk (the “Site”).

TOPICS:

  • What data do we collect?
  • How do we collect it?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the relevant authorities


WHAT DATA DO WE COLLECT AND HOW DO WE COLLECT IT?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain personal information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

Personal information is also collected when you use the contact form on our website or opt into our newsletter for updates and marketing.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW WILL WE USE YOUR DATA?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

You can opt out of targeted advertising by visiting:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

HOW DO WE STORE YOUR DATA?

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will always keep information only for as long as is necessary. When requested to delete your information we will remove any data stored electronically from our back office of the website and our email systems.

All of our systems are password protected for security.

MARKETING

We would like to send you information about products and services of ours that we think you may like as well as our newsletters. If you have agreed to receive marketing by opting into our newsletter or joining our mailing list during the checkout process, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please unsubscribe to our emails or contact us at hello@geminiballoons.co.uk

WHAT ARE YOUR DATA PROTECTION RIGHTS?

We would like to make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request copies of your personal data from us. We may charge you a small fee for this service.

The right to rectification - You have the right to request that we correct any information that you believe is inaccurate. You also have the right to request we complete any information that you believe is incomplete.

The right to erasure - You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to us processing your personal data, under certain conditions.

The right to data portability - You have the right to request that we transfer the data that we have collected to another organisation or directly to you, under certain conditions.

If you make a request we have 28 days to respond to you. If you would like to exercise any of these rights please contact us on our email:

hello@geminiballoons.co.uk

WHAT ARE COOKIES?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information automatically through our cookies and other technology mentioned at the start of this policy.

HOW DO WE USE COOKIES?

We use cookies in a range of ways to improve your experience on our website including, keeping you signed in and understanding how you use our website.

HOW TO MANAGE COOKIES

You can set your browser to not accept cookies. Visit https://www.allaboutcookies.org which tells you how to remove them from your browser. In a few cases, some of our website features may not function as a result.

PRIVACY POLICIES OF OTHER WEBSITES

Our website may contain links to other websites. Our privacy policy only applies to our website, so if you click a link to another site, please ensure you read their privacy policy.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Last update: 12/11/2021

HOW TO CONTACT US
If you have any questions about our privacy policy, the data we hold on you, or you wold like to exercise one of your Data Protection rights, please contact us:

hello@geminiballoons.co.uk

HOW TO CONTACT THE RELEVANT AUTHORITY

Should you wish to report a complaint or feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioners Office.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk